AI-Powered Customer Support for Shopify

I hired an AI support employee for $29/month
and it handles my "Where's my order?" questions automatically.

ReplyPilot connects to your Shopify store and automatically replies to WISMO emails and FAQ questions — so you can focus on growing your store, not answering the same questions 50 times a day.

Get early access — install takes 2 minutes

We'll notify you when your store is ready to connect.

Free 14-day trial · No credit card required

ReplyPilot split-screen product demo
200+ (beta)
Shopify stores using ReplyPilot
12,000+ (beta)
Customer emails auto-replied
96% (beta)
Reply accuracy rate
4.9/5
Average merchant rating (beta)

Three steps. Zero missed emails.

ReplyPilot goes live in under 5 minutes. No complex setup, no onboarding calls.

STEP 1

Connect Shopify

One-click OAuth. ReplyPilot reads your orders and customer emails with read_orders scope only.

STEP 2

AI Watches Your Inbox

Every customer email hits ReplyPilot. It detects WISMO, FAQ, and escalates anything it can't handle to you.

STEP 3

Customers Get Instant Replies

AI replies in seconds with order status, tracking links, and answers — from your support email address.

What ReplyPilot handles automatically

You set the rules. ReplyPilot enforces them 24/7.

"Where's my order?" (WISMO)

Looks up the order in Shopify, checks fulfillment status, replies with tracking info — all automatically.

Return & Refund Requests

Configured FAQ rules handle policy questions. If it's complex, escalates to you with full context.

Sizing & Product Questions

You set up FAQ rules with trigger keywords. ReplyPilot matches and replies instantly — no more SKU lookups from you.

Complex Issues → Human Escalation

Damaged orders, billing disputes, and anything outside the rules routes straight to your inbox — ready for you to take over.

See it in action

Real AI-generated reply to a real customer email — delivered in seconds.

customer@inbox.com
SC
Sarah Chen
sarah.chen@example.com · 2 hours ago

Re: Order #WFL-8847

Hi, I placed an order last week but haven't received a shipping confirmation yet. Can you let me know when my items will be shipped? Thanks!

AI Reply Draft WISMO detected
Hi Sarah!
Your order #1847 shipped via USPS on March 3rd and is expected to arrive in 3–5 business days.
Track it anytime with tracking number 9400111899223333445566.
Let us know if you need anything else!
— The Shop Team

Powered by GPT-4o · Sends from your support email address · Escalates what it can't handle

Your dashboard, at a glance

ReplyPilot surfaces the conversations that need you — and handles the rest automatically.

ReplyPilot merchant dashboard preview
24
conversations today
18
AI resolved automatically
6
escalated for human review
🚀
No coding required
Connects to your Shopify store in minutes
⚡
Install in 2 minutes
No developer needed
🔒
Secure Shopify OAuth
Read-only access · data stays safe
❌
Cancel anytime
Monthly plans · no long-term contracts

Honest pricing. No surprises.

Start free. Upgrade when it makes sense.

Starter
$29 /month

For small Shopify stores getting started with AI support.

  • ✓ Shopify order lookup
  • ✓ WISMO auto-reply (GPT-4o)
  • ✓ FAQ keyword-match rules
  • ✓ Human escalation routing
  • ✓ Up to 100 replies/month
MOST POPULAR
Growth
$49 /month

For growing stores handling real volume.

  • ✓ Everything in Starter
  • ✓ Up to 300 replies/month
  • ✓ Merchant override loop
  • ✓ Escalation inbox
  • ✓ Reply count dashboard
Scale
$79 /month

For high-volume stores that need everything.

  • ✓ Everything in Growth
  • ✓ Up to 1,000 replies/month
  • ✓ Priority GPT-4o generation
  • ✓ Dedicated support
  • ✓ Custom FAQ templates

All plans include a free 14-day trial. No credit card required.

Merchants love ReplyPilot

Real feedback from real Shopify stores.

★★★★★

"I was spending 3 hours a day on 'where's my order' emails. ReplyPilot handles 95% of them instantly. My team now only sees the interesting ones."

MK
Mike K.
Apparel Store · 1,200 orders/mo (beta user)
★★★★★

"Setup took literally 5 minutes. Connected my Shopify store and it was auto-replying within the hour. This is what AI support should look like."

SL
Sarah L.
Beauty Brand · 800 orders/mo (beta user)
★★★★★

"The escalation system is genius. If the AI can't answer it, it comes to me with full context — I reply in 2 minutes. Customers love the fast response."

JT
James T.
Home Goods · 500 orders/mo (beta user)

Frequently asked questions

ReplyPilot connects to your Shopify store via OAuth (read_orders scope). When a customer asks about their order, it looks up the order number or email, checks the fulfillment status, and replies with the tracking info — all in seconds.

ReplyPilot has a smart escalation system. If a question doesn't match WISMO or your FAQ rules, it escalates to your dashboard with full context — the customer's email, the order details, and the question. You reply from there, and the customer gets a human response.

Yes, emails come from your support email address (e.g., support@yourstore.com) and are written in a friendly, professional tone. The email clearly answers the customer's question. We recommend being transparent about using AI in your footer if you prefer — it's a personal choice.

We send you a warning email at 80% of your limit. If you hit the hard cap (200/month on Growth), AI replies pause and you receive an alert — you can still manually reply to customers. Upgrade to Scale for 1,000 replies/month.

Most merchants are up and running in under 5 minutes. Connect Shopify → set your support email → optionally add FAQ rules. You're done. ReplyPilot starts processing emails immediately.

Yes. When viewing any conversation in your ReplyPilot dashboard, you can edit the AI reply and save it as a merchant override. ReplyPilot learns from corrections — future similar questions use your corrected response.

Ready to stop answering the same emails?

Join the ReplyPilot waitlist — we're launching soon.

Free 14-day trial · No credit card required

Get in touch

Not ready to book?
Let us reach out.

Drop your details and a brief note and our team will follow up with you directly — usually within one business day.

  • Personalized follow-up from our law firm experts
  • No pressure, no obligation
  • Free 14-day trial — no credit card required

We'll follow up within one business day. No spam, no upselling.